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FBI Releases 2020 Internet Crime Report

In 2020, while the American public was focused on protecting our families from a global pandemic and helping others in need, cybercriminals took advantage of an opportunity to profit from our dependence on technology to go on an Internet crime spree.

These criminals used phishing, spoofing, extortion, and various types of Internet-enabled fraud to target the most vulnerable in our society – medical workers searching for personal protective equipment, families looking for information about stimulus checks to help pay bills, and many others.

FBI Releases the Internet Crime Complaint Center 2020 Internet Crime Report, Including COVID-19 Scam Statistics

The FBI’s Internet Crime Complaint Center has released its annual report. The 2020 Internet Crime Report includes information from 791,790 complaints of suspected internet crime—an increase of more than 300,000 complaints from 2019—and reported losses exceeding $4.2 billion. State-specific statistics have also been released and can be found within the 2020 Internet Crime Report and in the accompanying 2020 State Reports.

The top three crimes reported by victims in 2020 were phishing scams, non-payment/non-delivery scams, and extortion. Victims lost the most money to business email compromise scams, romance and confidence schemes, and investment fraud. Notably, 2020 saw the emergence of scams exploiting the COVID-19 pandemic. The IC3 received over 28,500 complaints related to COVID-19, with fraudsters targeting both businesses and individuals.

In addition to statistics, the IC3’s 2020 Internet Crime Report contains information about the most prevalent internet scams affecting the public and offers guidance for prevention and protection. It also highlights the FBI’s work combating internet crime, including recent case examples. Finally, the 2020 Internet Crime Report explains the IC3, its mission, and functions.

The IC3 gives the public a reliable and convenient mechanism to report suspected internet crime to the FBI. The FBI analyzes and shares information from submitted complaints for investigative and intelligence purposes, for law enforcement, and for public awareness.

With the release of the 2020 Internet Crime Report, the FBI wants to remind the public to immediately report suspected criminal internet activity to the IC3 at ic3.gov. By reporting internet crime, victims are not only alerting law enforcement to the activity, but aiding in the overall fight against cybercrime.

2020 FBI IC3 Report Numbers Are Under-Reported

Top 33 Cyber-related Crimes Per The FBI IC3 Report

As you can see in the following table, FBI reporting is massively below realistic actual numbers. Furthermore, that alters the priorities and leads to mistakes in FBI prioritization of cyber-related crimes.

2020 IC3 Report CRIME TYPES By Victim Count

# CRIME TYPE AND NUMBER OF COMPLAINTS RECEIVED BY THE FBI IC3.GOV
1 Phishing/Vishing/Smishing/Pharming 241,342
2 Non-Payment/Non-Delivery 108,869
3 Extortion 76,741
4 Personal Data Breach 45,330
5 Identity Theft 43,330
6 Spoofing 28,218
7 Misrepresentation 24,276
8 Confidence Fraud/Romance 23,751
9 Harassment/Threats of Violence 20,604
10 BEC/EAC 19,369
11 Credit Card Fraud 17,614
12 Employment 16,879
13 Tech Support 15,421
14 Real Estate/Rental 13,638
15 Advanced Fee 13,020
16 Government Impersonation 12,827
17  Other 10,372
18  Lottery/Sweepstakes/Inheritance 8,501
19  Investment 8,788
20  IPR/Copyright and Counterfeit 4,213
21 Crimes Against Children 3,202
22  Corporate Data Breach 2,794
23  Ransomware 2,474
24 Denial of Service/TDoS 2,018
25 Malware/Scareware/Virus 1,423
26 Health Care Related 1,383
27 Civil Matter 968
28 Re-shipping 883
29 Charity 659
30 Gambling 391
31 Terrorism 65
32 Hacktivist 52
33 Overpayment 10,988

2020 IC3 Report Highlights:

COVID-19 Fraud:

The IC3 received over 28,500 complaints from victims related to emerging financial crime around government stimulus programs, unemployment insurance, Paycheck Protection Program (PPP) loans, and Small Business Economic Injury Disaster Loans, among others. The most prevalent scheme, however, involved government impersonation; as in, criminals reaching out to victims pretending to be from the government in order to gather personal information or illicit money. Other prolific scams involved criminals asking individuals to pay out of pocket or sign in with their Office 365 credentials to place their name on a waiting list for fake COVID-19 vaccinations. The Report encouraged individuals to protect themselves by not providing their personal information to unknown sources and to rely only on trusted sources such as an individual’s doctor or the CDC for medical information. Additional IC3 recommendations included using “extreme caution” in online communication and verifying external email senders, attachments, and links.

Business Email Compromise (BEC):

BEC schemes topped the list of costliest scams reported by victims in 2020 with adjusted losses exceeding $1.8 billion and making up nearly half of all losses reported. This type of attack targets businesses and frequently involves criminals using social engineering or computer intrusion techniques to compromise legitimate business email accounts to conduct unauthorized transfers of funds. In 2020, the IC3 observed an increase in the number of BEC complaints relating to the use of identity theft and funds being converted to cryptocurrency. 2020 complaints involve criminals posing as tech support or engaging in romantic fraud to lure a victim into providing their ID, which the criminal then used to establish a bank account to receive the stolen BEC funds and then transfer those funds to a cryptocurrency account. The IC3 Recovery Asset Team (“RAT”), which works as a liaison between victims, financial institutions, and FBI field offices to assist in reducing financial losses resulting from BEC scams, recommends that BEC victims: (i) contact the originating financial institution as soon as fraud is recognized to request a recall or reversal and a Hold Harmless Letter or Letter of Indemnity; (ii) file a detailed complaint of the incident with the IC3; (iii) monitor incident trends on IC3’s website; and (iv) never make payment changes without verifying the intended recipient.

Tech Support Fraud:

Tempered only slightly by pandemic lockdowns, the IC3 identified that tech support fraud continues to be a growing problem in 2020. The IC3 received 15,421 tech support fraud complaints from victims in 60 countries in 2020, with losses exceeding $146 million—up 171% from 2019. Notably, the majority of victims reported to be over the age of 60 and experienced over 84% of the losses. This type of attack involves criminals attempting to defraud consumers by posing as support or service representatives offering to resolve technical, security, or customer issues to elicit fraudulent payments or access to consumers’ computers. 2020 complaints involve criminals posing as customer support for financial institutions, utility companies, or virtual currency exchanges. Readers are encouraged to visit the IC3 website for additional information on tech support fraud.

Ransomware:

The IC3 highlighted ransomware as another growing area in 2020 after receiving 2,474 complaints with adjusted losses of $29.1 million, which is nearly triple the amount of ransomware-related losses identified in 2019. This type of attack frequently involves criminals deploying malicious software, or malware, that encrypts and blocks access to data on a computer system until payment of the ransom is made. Among the most common means of infection in 2020, as identified by the IC3, involved targeted email phishing campaigns and exploitation of remote desktop protocol or software vulnerabilities.

“The FBI does not encourage paying a ransom to criminal actors” the Report stated, as payment does not guarantee that a victim’s files will be recovered. Payment may instead “embolden adversaries to target additional organizations, encourage other criminal actors to engage in the distribution of ransomware, and /or fund illicit activities.”

Even so, the Report emphasizes that the decision to pay the ransom should not discourage a business or individual from reporting the incident to the local FBI field office or IC3.

Romance Scams:

Romance scams is given no special consideration in the report, nor is sextortion. The above are the only crimes the FBI though worthy of special discussion in the report.

FBI 2020 IC3 Report Infographic

FBI’s 2020 Report

Remember, that the FBI only reports what was reported to them. Most victims do not report these crimes – the current estimate is that only 3-5% of victims report these. And people who are victims of multiple scams almost never do.

THESE NUMBERS ARE BETWEEN 1-3% OF ACTUAL CRIMES!

Take any number you see and multiply it by 20 for a more realistic number!

2020_IC3Report

Always Report All Scams – Anywhere In The World To:

Go to reporting.AgainstScams.org to learn how

U.S. FTC at https://reportfraud.ftc.gov/#/?orgcode=SCARS and SCARS at www.Anyscams.com
Visit reporting.AgainstScams.org to learn more!

TAGS: SCARS, Information About Scams, Anti-Scam, Scams, Scammers, Fraudsters, Cybercrime, Crybercriminals, Romance Scams, Scam Victims, Online Fraud, Online Crime Is Real Crime, Scam Avoidance, FBI, Federal Bureau of Investigation, United States Government, IC3.gov, Internet Complaint Center, 2020 Report

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SCARS the Society of Citizens Against Relationship Scams Incorporated

By the SCARS™ Editorial Team
Society of Citizens Against Relationship Scams Inc.

A Worldwide Crime Victims Assistance & Crime Prevention Nonprofit Organization Headquartered In Miami Florida USA & Monterrey NL Mexico, with Partners In More Than 60 Countries
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Contact Us: Contact@AgainstScams.org

The Issue Of Race In Scam Reporting
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Important Information for New Scam Victims

If you are looking for local trauma counselors please visit counseling.AgainstScams.org or join SCARS for our counseling/therapy benefit: membership.AgainstScams.org

If you need to speak with someone now, you can dial 988 or find phone numbers for crisis hotlines all around the world here: www.opencounseling.com/suicide-hotlines

A Note About Labeling!

We often use the term ‘scam victim’ in our articles, but this is a convenience to help those searching for information in search engines like Google. It is just a convenience and has no deeper meaning. If you have come through such an experience, YOU are a Survivor! It was not your fault. You are not alone! Axios!

A Question of Trust

At the SCARS Institute, we invite you to do your own research on the topics we speak about and publish, Our team investigates the subject being discussed, especially when it comes to understanding the scam victims-survivors experience. You can do Google searches but in many cases, you will have to wade through scientific papers and studies. However, remember that biases and perspectives matter and influence the outcome. Regardless, we encourage you to explore these topics as thoroughly as you can for your own awareness.

Statement About Victim Blaming

Some of our articles discuss various aspects of victims. This is both about better understanding victims (the science of victimology) and their behaviors and psychology. This helps us to educate victims/survivors about why these crimes happened and to not blame themselves, better develop recovery programs, and to help victims avoid scams in the future. At times this may sound like blaming the victim, but it does not blame scam victims, we are simply explaining the hows and whys of the experience victims have.

These articles, about the Psychology of Scams or Victim Psychology – meaning that all humans have psychological or cognitive characteristics in common that can either be exploited or work against us – help us all to understand the unique challenges victims face before, during, and after scams, fraud, or cybercrimes. These sometimes talk about some of the vulnerabilities the scammers exploit. Victims rarely have control of them or are even aware of them, until something like a scam happens and then they can learn how their mind works and how to overcome these mechanisms.

Articles like these help victims and others understand these processes and how to help prevent them from being exploited again or to help them recover more easily by understanding their post-scam behaviors. Learn more about the Psychology of Scams at www.ScamPsychology.org

Psychology Disclaimer:

All articles about psychology and the human brain on this website are for information & education only

The information provided in this article is intended for educational and self-help purposes only and should not be construed as a substitute for professional therapy or counseling.

While any self-help techniques outlined herein may be beneficial for scam victims seeking to recover from their experience and move towards recovery, it is important to consult with a qualified mental health professional before initiating any course of action. Each individual’s experience and needs are unique, and what works for one person may not be suitable for another.

Additionally, any approach may not be appropriate for individuals with certain pre-existing mental health conditions or trauma histories. It is advisable to seek guidance from a licensed therapist or counselor who can provide personalized support, guidance, and treatment tailored to your specific needs.

If you are experiencing significant distress or emotional difficulties related to a scam or other traumatic event, please consult your doctor or mental health provider for appropriate care and support.

Also read our SCARS Institute Statement about Professional Care for Scam Victims – click here to go to our ScamsNOW.com website.

If you are in crisis, feeling desperate, or in despair please call 988 or your local crisis hotline.