Online Banking Safety For Scam Victims

A SCARS Overview

After a scam, you should assume that your banking has been compromised

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Insights on Mobile & Online Banking & Banking Fraud

From our SCARS Advisory Board

How to Protect Yourself:

Safeguard your Online ID and password. Never share your Online ID or password with anyone. Do not save your password in your browser.

Use trusted devices. Avoid using public computers or public wireless access points for online banking and other activities involving sensitive information when possible.

Never share your security questions and answers. If your bank detects any unusual pattern with your login, you will be prompted with one of these questions.

You must answer correctly before logging in, which helps to prevent unauthorized individuals from accessing your account.

Keep antivirus software up to date and install regular system updates. This will help protect your computer from being vulnerable to viruses that might compromise your information. Read more on this topic.

Review your account statements every month. Better yet, every day in your app. If you find a transaction that you did not authorize, you must tell us within 60 days of the date that your statement was delivered.

Contact your bank if your login credentials have been lost or stolen. If you believe that your Online ID and password have been lost or stolen. Also, if you receive an email asking you to provide your Bank’s Online ID, password, Social Security number or any other personal information, please contact them immediately.

They will never ask for your personal information through an email.

Mobile Device Precautions

No mobile or online banking platform or wireless data transmission system can be guaranteed to be absolutely secure and invulnerable to breach or compromise. However, following these tips can mitigate risk and help protect you against fraudulent activity.

Understand today’s reality. Mobile devices are essentially small computers that need to be secured like a PC or laptop. Read and stay up to date on risks – such as on and other tech magazines.

  • Keep it safe. Maintaining physical control of your device is the first way to prevent abuse.
  • Keep it updated. Set your device to install app and system updates automatically if possible. These updates often include security fixes.
  • Use your security features. Use a passcode or PIN to help protect your device. Enable remote wipe and location features to help ensure that your personal information is protected if your device is lost or stolen.
  • Beware of malicious applications. Use banks’ dedicated apps for secure financial transactions and download apps only from trusted sources like the Apple® App Store or Google® Play.
  • Avoid links from unknown sources. Don’t click a link from sources you don’t trust, including emails and social media posts. Malicious links could direct you to websites or install applications that compromise your device.
  • Use trusted networks. Connecting your device to unknown wireless networks can expose your data. Avoid accessing sensitive information, like banking, if using an unsecured or unknown network. If possible, switch to your cellular data plan for banking and then back to wireless when complete.
  • Turn off unnecessary services. Wi-Fi, Bluetooth, location apps, NFC (near field communication) apps and other connection abilities can be disabled to protect your device when you’re not using them.
  • Avoid putting your device at increased risk. Gaining system-level access — known as “rooting” for Android™ and “jailbreaking” for Apple® — may provide access to untrusted software or apps not intended for your device that can expose you to greater security risks.
  • Encrypt your data. If your mobile device supports it, use encryption to help protect sensitive information.
  • Be cautious when granting elevated privileges. When installing applications or external accessories, always inspect the permissions. They will tell you what access the apps/accessories need to function and will also tell you if the application is asking for more permissions than needed.
  • Clear data from your smartphone frequently. With Text Banking, your phone will only store the information provided via text message, including your account nicknames, account balances and transaction history. As an extra measure of caution, you can delete the text messages when they are no longer needed.

Social Media Danger

Your Facebook profile contains – for most people – everything needed to guess your password, security pin, and secret questions!
Secure your social media profiles, or better yet to not post anything that can be used to compromise you!

When In Doubt

Call the security or fraud department of your bank. They will change your account numbers and replace cards free of charge if you are concerned.


Report Fraud Help & FAQs

Your bank is committed to helping you protect yourself from fraud.
Should you encounter fraud, phishing scams, or identify theft, they provide guidance on how to notify them and the necessary steps to take toward resolving the issue quickly.

Dispute a Transaction

If you’ve noticed a suspicious or unauthorized charge on your account numbers, it’s a good idea to contact your bank quickly to dispute the transaction.

In the case of debit cards you only have a couple of days to dispute a charge, so act fast!

Lost or Stolen Cards

Report a lost or stolen card by immediately by calling your bank or visiting your local branch. You may also use most Online Banking apps now to report a lost or stolen card. Your bank will provide options to report a lost or stolen card and to order a replacement card. They will ensure that your current card is canceled and that a new card is sent to you.

Identity Theft

As soon as you realize that you may have been a victim of identity theft, it is important to take immediate action. An aggressive response on your part may help reduce your exposure to financial loss.

Review all of your financial accounts. You should first review all of your account transactions for any suspicious activity. If you have determined that any specific accounts have been compromised, or you suspect that an account exists that you did not open, please contact your bank immediately.

Should you become a victim of identity theft, or if you believe your bank account information may have been compromised, talk to your immediately. Most banks offer free services that can help their customers restore their financial identity.

Contact your local police department. In the event of identity theft, it is important that you notify your local police department and file a report. Be sure to request a report number or a copy of the report for your records and, if necessary, to include any affidavits you may need to provide.

Contact the Identity Theft Clearinghouse. The Federal Trade Commission (FTC) maintains the Identity Theft Clearinghouse — the federal government’s centralized identity theft complaint database. We encourage you to contact them and report your identity theft. Visit the website or call toll-free at 1-877-438-4338.

In their continuing efforts to help resolve identity-theft-related problems, this information is shared with other government agencies, consumer reporting agencies and companies where the fraud was perpetrated.

Notify Credit Bureaus

It is highly recommended that you contact the three national consumer reporting agencies if you believe you have been a victim of identity theft. Ask each agency to place a “fraud alert” on your credit report and to send you a copy of your credit file.
In the U.S:

  • Equifax — 1-800-525-6285 or
  • Experian — 1-888-397-3742 or
  • TransUnion — 1-800-680-7289 or

Document everything.

Email Fraud, Phishing or Spoofs

Fraudulent emails and websites designed to elicit your personal information can be very sophisticated and deceiving. Fraudulent emails, known as “phishing,” can look very similar to Regions communications.

If you see suspicious emails or online requests asking for information or actions regarding your financial information, do not click on the links or reply to the message.

If you believe that you have received or replied to a suspicious email and provided private information about your bank account, please contact your bank’s fraud department immediately.

Look at your bank statements or website to see if they have a reporting email that you can use to forward phishing emails to them.