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RSN™ Breaking News: Class-Action Lawsuit Filed Against Facebook
California Facebook Moderator Files Class-Action Lawsuit Against Facebook – Alleges Moderator’s Job Gave Her PTSD
According to CBS News:
A woman who worked as a content moderator for Facebook is suing the tech giant, claiming Facebook failed to adequately protect her from getting PTSD from the graphic violent images her job required her to watch.
The lawsuit, filed on Friday in California state court in San Mateo County, is seeking class-action status, the woman’s attorney said.
“Facebook is ignoring its duty to provide a safe workplace and instead creating a revolving door of contractors who are irreparably traumatized by what they witnessed on the job,” Korey Nelson of the law firm Burns Charest said in an announcement.
The lawsuit claims that Facebook has drafted work safety standards to protect content moderators from the graphic content they’re tasked with removing from the platform, but that it ignores those standards when it comes to its own contractors. “Instead, the multibillion-dollar corporation affirmatively requires its content moderators to work under conditions known to cause and exacerbate psychological trauma,” the suit alleges.
The plaintiff, Selena Scola, says in the suit she was a content moderator for Facebook employed by the contracting firm Pro Unlimited for nine months starting last June. As part of her job she was supposedly subjected to “videos, images and livestreamed broadcasts of child sexual abuse, rape, torture, bestiality, beheadings, suicide and murder,” according to the suit. She was formally diagnosed with PTSD at an unspecified time, the suit says, and is asking Facebook to set up a medical monitoring fund to treat PTSD patients.
A Facebook spokesperson did not immediately reply to a request for comment.
In the Law Firm’s Statement:
California Lawsuit Claims Facebook Fails to Properly Protect Content Moderators
Contractors Developing Ptsd From Daily Forced Viewing Of “Depraved Images”
SAN MATEO, Calif. – A groundbreaking lawsuit claims that content moderators responsible for viewing and removing a range of offensive, horrifying images and videos from Facebook are suffering from psychological trauma and post-traumatic stress disorder and are not being properly protected by the social media giant.
The lawsuit, filed on September 21 in California state court in San Mateo County, alleges that individual Facebook content moderators working under contract are bombarded daily with thousands of “videos, images and livestreamed broadcasts of child sexual abuse, rape, torture, bestiality, beheadings, suicide and murder.”
“It is well-documented that repeated exposure to such images can have a profoundly negative effect on the viewer,” says Korey Nelson of the law firm of Burns Charest LLP, which is seeking class-action status for the lawsuit. “Facebook is ignoring its duty to provide a safe workplace and instead creating a revolving door of contractors who are irreparably traumatized by what they witnessed on the job.”
Facebook and other internet service providers voluntarily established industry standards for training, counseling, and supporting content moderators more than a decade ago. But the lawsuit claims that Facebook does not follow the workplace safety guidelines the company helped create.
“Facebook has an obligation to provide its content moderators with a safe workplace,” said William Most of the Law Office of William Most. “Other tech companies implement safeguards to mitigate trauma to content moderators. Facebook must be held to the same standard.”
The proposed class action alleges negligence and failure to maintain a safe workplace. The action was filed on behalf of lead plaintiff Selena Scola of San Francisco, who worked at Facebook offices for nine months under a contract through Pro Unlimited Inc., a staffing company based in Boca Raton, Florida, which is also a named defendant in the litigation.
“Our client is asking Facebook to set up a medical monitoring fund to provide testing and care to content moderators with PTSD,” said Steve Williams of the Joseph Saveri Law Firm. “Facebook needs to mitigate the harm to content moderators today and also take care of the people that have already been traumatized.”
According to the filing, Ms. Scola started working as a Facebook content manager in June 2017 and was formally diagnosed with post-traumatic stress disorder after experiencing symptoms that included fatigue, insomnia, and social anxiety.
Facebook reportedly receives more than a million reports of potentially objectionable content each day.
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Table of Contents
- California Facebook Moderator Files Class-Action Lawsuit Against Facebook – Alleges Moderator’s Job Gave Her PTSD
- California Lawsuit Claims Facebook Fails to Properly Protect Content Moderators
- WE WILL KEEP YOU INFORMED AS THIS STORY DEVELOPS
- WESTERN UNION REPAYMENT PROGRAM NEWS
- Tell us about your experiences with Romance Scammers in our Scams Discussion Forum on Facebook »
- Please be sure to report all scammers HERE or on www.Anyscam.com
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A Note About Labeling!
We often use the term ‘scam victim’ in our articles, but this is a convenience to help those searching for information in search engines like Google. It is just a convenience and has no deeper meaning. If you have come through such an experience, YOU are a Survivor! It was not your fault. You are not alone! Axios!
A Question of Trust
At the SCARS Institute, we invite you to do your own research on the topics we speak about and publish, Our team investigates the subject being discussed, especially when it comes to understanding the scam victims-survivors experience. You can do Google searches but in many cases, you will have to wade through scientific papers and studies. However, remember that biases and perspectives matter and influence the outcome. Regardless, we encourage you to explore these topics as thoroughly as you can for your own awareness.
Statement About Victim Blaming
Some of our articles discuss various aspects of victims. This is both about better understanding victims (the science of victimology) and their behaviors and psychology. This helps us to educate victims/survivors about why these crimes happened and to not blame themselves, better develop recovery programs, and to help victims avoid scams in the future. At times this may sound like blaming the victim, but it does not blame scam victims, we are simply explaining the hows and whys of the experience victims have.
These articles, about the Psychology of Scams or Victim Psychology – meaning that all humans have psychological or cognitive characteristics in common that can either be exploited or work against us – help us all to understand the unique challenges victims face before, during, and after scams, fraud, or cybercrimes. These sometimes talk about some of the vulnerabilities the scammers exploit. Victims rarely have control of them or are even aware of them, until something like a scam happens and then they can learn how their mind works and how to overcome these mechanisms.
Articles like these help victims and others understand these processes and how to help prevent them from being exploited again or to help them recover more easily by understanding their post-scam behaviors. Learn more about the Psychology of Scams at www.ScamPsychology.org
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All articles about psychology and the human brain on this website are for information & education only
The information provided in this article is intended for educational and self-help purposes only and should not be construed as a substitute for professional therapy or counseling.
While any self-help techniques outlined herein may be beneficial for scam victims seeking to recover from their experience and move towards recovery, it is important to consult with a qualified mental health professional before initiating any course of action. Each individual’s experience and needs are unique, and what works for one person may not be suitable for another.
Additionally, any approach may not be appropriate for individuals with certain pre-existing mental health conditions or trauma histories. It is advisable to seek guidance from a licensed therapist or counselor who can provide personalized support, guidance, and treatment tailored to your specific needs.
If you are experiencing significant distress or emotional difficulties related to a scam or other traumatic event, please consult your doctor or mental health provider for appropriate care and support.
Also read our SCARS Institute Statement about Professional Care for Scam Victims – click here to go to our ScamsNOW.com website.
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