Please Note

That We Do Not Provide Phone Support

We receive over 1,000 contacts a day on average from scam victims. Many ask us to investigate their scammer or suspected person. An unbelievable number of these are people asking us to confirm if the person they are dating online is safe or not.

We make it clear with our phone numbers that we do not have the ability to provide phone support in addition to the other work we do. Our budget covers a fixed number of employees, and attempting to provide phone support at our level of funding is impossible.

If you want to report a scammer, please use the forms we provide on our website or go to  These reports go automatically into our global reporting network and are distributed to over 1,000 destinations around the world – including governments and law enforcement, dating industry sites, and more.

We ask that you follow our process to effectively report scammers since anything else will be a waste of time for all concerned.

We know that you are traumatized by your experience, and we provide online victims’ support groups  (through Facebook) to help, but it is important to maximize our resources to help the most people possible while making sure that scammers are properly reported. This is just something we cannot do over the phone.

It is important to pay attention to the process and follow the procedure to properly report scammers. It is easy to call and ask for time and that we investigate someone for you, or to get your money back, but it just does not work like that.

We are a privately-funded division of a non-profit corporation (we are a division of SCARS – the Society of Citizens Against Romance Scams Inc.) and have the resources that we have. As a lawfully registered crime victims’ assistance organization, we are alone in the world supporting online scam victims, but like all non-profit non-governmental organizations, we are constrained by our funding and staffing in the services and assistance we can offer.

Please do not call for support, as we just cannot offer that.

If you have questions, you can send us emails to or contact us on Facebook or here, but please use the forms we provide on our website or go to to properly report scammers, and not by email.

We thank you for your understanding and helping us deliver the maximum assistance to the most people possible.

RSN Team
A SCARS Division
Miami, Florida, USA