Anti-ScamScamA Scam is a confidence trick - a crime - is an attempt to defraud a person or group after first gaining their trust through deception. Scams or confidence tricks exploit victims using their credulity, naïveté, compassion, vanity, irresponsibility, or greed and exploiting that. Researchers have defined confidence tricks as "a distinctive species of fraudulent conduct ... intending to further voluntary exchanges that are not mutually beneficial", as they "benefit con operators ('con men' - criminals) at the expense of their victims (the 'marks')". A scam is a crime even if no money was lost. FAQ: What Is Friendly FraudFriendly fraudFriendly fraud is a type of first party fraud. Friendly fraud can take many forms, but typically involves an actual consumer obtaining goods or services from a merchant, then claiming they did not make the purchase, did not receive the goods, or only received a fraction of items, in order to keep the goods or services without paying for them.
Friendly fraud occurs when a customer makes a purchase with the intent of disputing that purchase for financial gain. Friendly fraud is very challenging to detect, but there are methodologies and processes that can help you understand your disputes and proactively mitigate a portion of friendly fraud.