Facebook Is A Product!
Even if it is FREE – it is still a product.
That means it may be subject to consumer product safety regulations.
Please Note: This information is provided for educational purposes only and should not be considered the opinion of an attorney. Always consult a licensed attorney before considering any legal actions.
When a company is negligent about responding to consumer reports about a product’s safety, the U.S. Government’s Consumer Product Safety Commission may be able to act
To file a complaint against the Facebook app & website as a “consumer software product” visit the CPSC here: www.SaferProducts.gov or https://www.saferproducts.gov/IncidentReporting
Or call CPSC’s toll-free Hotline at (800) 638-2772, or (301) 595-7054 for the hearing and speech impaired.
YOU CAN FILE A COMPLAINT FROM ANY COUNTRY – YOU DO NOT NEED TO LIVE IN THE UNITED STATES
Tell them that you want to complain about a “software product” and that the company refuses to respond to consumer reports about product safety.
DO NOT TALK ABOUT SCAMS OR SCAMMERS. DO NOT TALK ABOUT YOU BEING A VICTIM. THIS IS COVERED BY DIFFERENT LAWS
Talk about how the product adversely affects the safety and psychology of its product users.
Here is an example text that you can use:
I am a user of the product Facebook – a consumer software product used for personal communications. I have been harmed by the company’s product directly, and by the company’s negligent response to the behavior and actions of other users on this software product. The company (META) has refused to address any issues and concerns that I have raised with them through their reporting mechanisms. In addition, the company uses software algorithms to manipulate its users for its financial gain and does harm psychologically and physically, by causing trauma. I have been harmed by this product. This trauma has produced both mental and physical effects. I have had to seek support and services to overcome this. The effects of this trauma are lasting and may be a permanent injury.
In addition, it may ask other questions when filling in a complaint:
Brand name: Facebook
Manufacturer/ Importer/ Private Labeler Name: META
Please provide Model Name or Number: not available
Serial Number: not available
SKU#: not available
UPC Code: not available
Manufacturer Date Code: not available
Please feel free to share how you reported FB?
What matters is that it is reported. The CPSC will need thousands of complaints before they will take action – but they have the authority to do so.
To Learn More:
Enacted in 1972, CPSA is our umbrella statute. This law established the agency, defines CPSC’s basic authority and authorizes the agency to develop standards and bans. It also gives CPSC the authority to pursue recalls and to ban products under certain circumstances.