SCARS Institute’s Encyclopedia of Scams™ Published Continuously for 25 Years
Facebook Is A Product!
Even if it is FREE – it is still a product.
That means it may be subject to consumer product safety regulations.
Please Note: This information is provided for educational purposes only and should not be considered the opinion of an attorney. Always consult a licensed attorney before considering any legal actions.
When a company is negligent about responding to consumer reports about a product’s safety, the U.S. Government’s Consumer Product Safety Commission may be able to act
To file a complaint against the Facebook app & website as a “consumer software product” visit the CPSC here: www.SaferProducts.gov or https://www.saferproducts.gov/IncidentReporting
Or call CPSC’s toll-free Hotline at (800) 638-2772, or (301) 595-7054 for the hearing and speech impaired.
YOU CAN FILE A COMPLAINT FROM ANY COUNTRY – YOU DO NOT NEED TO LIVE IN THE UNITED STATES
Tell them that you want to complain about a “software product” and that the company refuses to respond to consumer reports about product safety.
DO NOT TALK ABOUT SCAMS OR SCAMMERS. DO NOT TALK ABOUT YOU BEING A VICTIM. THIS IS COVERED BY DIFFERENT LAWS
Talk about how the product adversely affects the safety and psychology of its product users.
Here is an example text that you can use:
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I am a user of the product Facebook – a consumer software product used for personal communications. I have been harmed by the company’s product directly, and by the company’s negligent response to the behavior and actions of other users on this software product. The company (META) has refused to address any issues and concerns that I have raised with them through their reporting mechanisms. In addition, the company uses software algorithms to manipulate its users for its financial gain and does harm psychologically and physically, by causing trauma. I have been harmed by this product. This trauma has produced both mental and physical effects. I have had to seek support and services to overcome this. The effects of this trauma are lasting and may be a permanent injury.
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In addition, it may ask other questions when filling in a complaint:
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Brand name: Facebook
Manufacturer/ Importer/ Private Labeler Name: META
Please provide Model Name or Number: not available
Serial Number: not available
SKU#: not available
UPC Code: not available
Date Manufactured:
Manufacturer Date Code: not available
===================================
Please feel free to share how you reported FB?
What matters is that it is reported. The CPSC will need thousands of complaints before they will take action – but they have the authority to do so.
To Learn More:
Enacted in 1972, CPSA is our umbrella statute. This law established the agency, defines CPSC’s basic authority and authorizes the agency to develop standards and bans. It also gives CPSC the authority to pursue recalls and to ban products under certain circumstances.
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Important Information for New Scam Victims
- Please visit www.ScamVictimsSupport.org – a SCARS Website for New Scam Victims & Sextortion Victims
- Enroll in FREE SCARS Scam Survivor’s School now at www.SCARSeducation.org
- Please visit www.ScamPsychology.org – to more fully understand the psychological concepts involved in scams and scam victim recovery
If you are looking for local trauma counselors please visit counseling.AgainstScams.org or join SCARS for our counseling/therapy benefit: membership.AgainstScams.org
If you need to speak with someone now, you can dial 988 or find phone numbers for crisis hotlines all around the world here: www.opencounseling.com/suicide-hotlines
A Note About Labeling!
We often use the term ‘scam victim’ in our articles, but this is a convenience to help those searching for information in search engines like Google. It is just a convenience and has no deeper meaning. If you have come through such an experience, YOU are a Survivor! It was not your fault. You are not alone! Axios!
A Question of Trust
At the SCARS Institute, we invite you to do your own research on the topics we speak about and publish, Our team investigates the subject being discussed, especially when it comes to understanding the scam victims-survivors experience. You can do Google searches but in many cases, you will have to wade through scientific papers and studies. However, remember that biases and perspectives matter and influence the outcome. Regardless, we encourage you to explore these topics as thoroughly as you can for your own awareness.
Statement About Victim Blaming
Some of our articles discuss various aspects of victims. This is both about better understanding victims (the science of victimology) and their behaviors and psychology. This helps us to educate victims/survivors about why these crimes happened and to not blame themselves, better develop recovery programs, and to help victims avoid scams in the future. At times this may sound like blaming the victim, but it does not blame scam victims, we are simply explaining the hows and whys of the experience victims have.
These articles, about the Psychology of Scams or Victim Psychology – meaning that all humans have psychological or cognitive characteristics in common that can either be exploited or work against us – help us all to understand the unique challenges victims face before, during, and after scams, fraud, or cybercrimes. These sometimes talk about some of the vulnerabilities the scammers exploit. Victims rarely have control of them or are even aware of them, until something like a scam happens and then they can learn how their mind works and how to overcome these mechanisms.
Articles like these help victims and others understand these processes and how to help prevent them from being exploited again or to help them recover more easily by understanding their post-scam behaviors. Learn more about the Psychology of Scams at www.ScamPsychology.org
Psychology Disclaimer:
All articles about psychology and the human brain on this website are for information & education only
The information provided in this article is intended for educational and self-help purposes only and should not be construed as a substitute for professional therapy or counseling.
While any self-help techniques outlined herein may be beneficial for scam victims seeking to recover from their experience and move towards recovery, it is important to consult with a qualified mental health professional before initiating any course of action. Each individual’s experience and needs are unique, and what works for one person may not be suitable for another.
Additionally, any approach may not be appropriate for individuals with certain pre-existing mental health conditions or trauma histories. It is advisable to seek guidance from a licensed therapist or counselor who can provide personalized support, guidance, and treatment tailored to your specific needs.
If you are experiencing significant distress or emotional difficulties related to a scam or other traumatic event, please consult your doctor or mental health provider for appropriate care and support.
Also read our SCARS Institute Statement about Professional Care for Scam Victims – click here to go to our ScamsNOW.com website.
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