
SCARS Institute’s Encyclopedia of Scams™ Published Continuously for 25 Years

What To Do When Someone Close To Has Been In A Romance Scam
The nature of life is such that, occasionally, we all experience traumatic events. We don’t mean for them to occur – they just do. And when a friend or a close family member suffers from one of them, it’s important to know what to do to help them through the aftermath.
This is especially true following a romance scam which can be profoundly traumatizing!
When you’re in this position, seeing your friend or family members suffering through the aftermath of the scam you will feel unsure, confused, and may not know what to do or say to help.
Before Anything
Avoid being judgmental! Your friend or family member will be blaming themself far more than you could ever do. Instead of asking a lot of questions, simply listen and let them talk.
Listening is especially important because suicides are common in scam victims. Be sure to listen for any indicators of self-harm or intent to kill themself. Make sure that your friend or family members have these numbers handing in case they need to talk to someone and you are not available:
- USA/Canada in English: 800-273-8255
- USA/Canada in Spanish: 888-628-9454
- Find more crisis hotlines here: https://www.opencounseling.com/hotlines-us
Helpful Strategies
Consider these strategies whenever someone close to you suffers a trauma:
1. Use your past knowledge of the person. Are they usually quiet? Do they talk your leg off normally? Consider how they might respond to the troubling event they’ve recently experienced. Anticipating how your friend or family members will behave can help you be better prepared to be the best friend you can be to your cherished friend or loved one.
2. Be supportive. When you’re near this person, think about what you could to do help them most. Focus your efforts. Do they usually enjoy going for a walk or out to coffee? Maybe they’ve always loved going to lunch at a particular restaurant. You can be supportive by inviting your friend or family member to do things they enjoy. If they do not appear interested, consider inviting them to a quiet dinner and evening watching a movie at your house. Going to your home might be a more relaxing, less overwhelming experience for your friend or family member than going out. Allow your loved one to move at his or her own pace. He or she must experience this journey as it unfolds.
3. Acknowledge to your friend or family member that you’re sorry about what happened to them. Sometimes, a statement as simple as, “I’m so sorry this happened to you” can be all that’s necessary to give your friend or family member the opportunity to talk openly about how they feel. Giving this simple “sorry” also provides important acknowledgment to your friend that you recognize have been through a major event in their life. Doing so is at least one step closer to showing you are trying to understand how he feels.
4. Tell your friend you’ll be there for them at any time. Make it clear that your friend or family member is free to call you or drop by your home whenever they feel like it. Even though it might take some effort on your part to be on stand-by for them, later on, you’ll be glad you did. Strive to do whatever it takes to come to their aid because literally, their life might depend on it.
5. Call your friend more frequently than usual to check in with them. Share information about your day or what you’ve been doing. Talk about the book you’re reading or how your kids (if you have any) are doing in school. Hopefully, your friend will do the same. ABP – Always be positive. Taking this step will begin to normalize your friend’s life again, which is not always welcomed, given the unusual trauma they’ve recently experienced – but it will make a difference.
6. Listen. Many times, someone who’s gone through a romance scam simply wants to talk about it but is afraid of being judged or scolded. It is not even necessary to comment or give your opinion of what your friend has been through as long as you’re listening, they know you care. Let them talk as much as they can or want to.
7. Have patience. Because your friend or family member might not recover in the same way that you would or that you expect him to, patience will come in handy. There’s no defined timeline for getting over a traumatic event like a romance scam – each person is different, but based upon SCARS’ experience with several million scam victims the recovery process can take one or more years (see the chart below.) Therefore, having patience will enable them to progress at a pace necessary for them.
8. If they are expressing anger, try to encourage moderation. Anger is an incredibly destructive emotion, and about 1/3 of all scam victims lose themselves in it. Anger is a natural part of the grief they are experiencing, but you can help them understand that anger can derail their emotional recovery.
9. Encourage counseling. The trauma from relationship scams is very real and it does not simply go away. SCARS always recommends trauma counseling for all scam victims. This is the best way to recover in the shortest amount of time. There is no shame in getting help, help them understand this. Even volunteer to take them to the counselor or therapist (this strategy also helps assure that actually go.)
10. If they are ready, encourage a professional scam victims’ support group. SCARS offers online crime victims support groups for women and men, in English and in Spanish. You can find our groups on Facebook. Our trauma-informed groups are professionally moderated and only allow scam victims – they are completely private and confidential. With our team’s 31 year history of helping scam victims and our numerous certifications, we understand better than any how to help victims through this. Your encouragement though can be the difference between them accepting help or not.
11. Help them to start learning why and how this happened. This website is a rich encyclopedia of information about scams, but more importantly about the psychology of victims. This will help them understand how they were targetted, groomed, and manipulated. It is important that they understand that everyone can and will be scammed – including you – and the truth about how scammers work. Knowledge and learning is a major component in scam victim recovery.
When someone you care about experiences a traumatic event like a romance scam (or any impactful crime,) it might take them a long time to fully recover from it. However, you can serve as a great support to encourage your friend to gradually get back into their life.
Following the simple steps above will aid you to provide the special assistance your friend or family member needs to continue down the path to recovery.
Your optimism, confidence, and personal support will show through when you reach out to help a loved one in need. Just remember that people who have been traumatized are not always able to show appreciation for your effort. In fact, at times it may be very difficult to help them, but stick with it, they will come around in time!
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ARTICLE META
Important Information for New Scam Victims
- Please visit www.ScamVictimsSupport.org – a SCARS Website for New Scam Victims & Sextortion Victims
- Enroll in FREE SCARS Scam Survivor’s School now at www.SCARSeducation.org
- Please visit www.ScamPsychology.org – to more fully understand the psychological concepts involved in scams and scam victim recovery
If you are looking for local trauma counselors please visit counseling.AgainstScams.org or join SCARS for our counseling/therapy benefit: membership.AgainstScams.org
If you need to speak with someone now, you can dial 988 or find phone numbers for crisis hotlines all around the world here: www.opencounseling.com/suicide-hotlines
A Note About Labeling!
We often use the term ‘scam victim’ in our articles, but this is a convenience to help those searching for information in search engines like Google. It is just a convenience and has no deeper meaning. If you have come through such an experience, YOU are a Survivor! It was not your fault. You are not alone! Axios!
A Question of Trust
At the SCARS Institute, we invite you to do your own research on the topics we speak about and publish, Our team investigates the subject being discussed, especially when it comes to understanding the scam victims-survivors experience. You can do Google searches but in many cases, you will have to wade through scientific papers and studies. However, remember that biases and perspectives matter and influence the outcome. Regardless, we encourage you to explore these topics as thoroughly as you can for your own awareness.
Statement About Victim Blaming
SCARS Institute articles examine different aspects of the scam victim experience, as well as those who may have been secondary victims. This work focuses on understanding victimization through the science of victimology, including common psychological and behavioral responses. The purpose is to help victims and survivors understand why these crimes occurred, reduce shame and self-blame, strengthen recovery programs and victim opportunities, and lower the risk of future victimization.
At times, these discussions may sound uncomfortable, overwhelming, or may be mistaken for blame. They are not. Scam victims are never blamed. Our goal is to explain the mechanisms of deception and the human responses that scammers exploit, and the processes that occur after the scam ends, so victims can better understand what happened to them and why it felt convincing at the time, and what the path looks like going forward.
Articles that address the psychology, neurology, physiology, and other characteristics of scams and the victim experience recognize that all people share cognitive and emotional traits that can be manipulated under the right conditions. These characteristics are not flaws. They are normal human functions that criminals deliberately exploit. Victims typically have little awareness of these mechanisms while a scam is unfolding and a very limited ability to control them. Awareness often comes only after the harm has occurred.
By explaining these processes, these articles help victims make sense of their experiences, understand common post-scam reactions, and identify ways to protect themselves moving forward. This knowledge supports recovery by replacing confusion and self-blame with clarity, context, and self-compassion.
Additional educational material on these topics is available at ScamPsychology.org – ScamsNOW.com and other SCARS Institute websites.
Psychology Disclaimer:
All articles about psychology and the human brain on this website are for information & education only
The information provided in this article is intended for educational and self-help purposes only and should not be construed as a substitute for professional therapy or counseling.
While any self-help techniques outlined herein may be beneficial for scam victims seeking to recover from their experience and move towards recovery, it is important to consult with a qualified mental health professional before initiating any course of action. Each individual’s experience and needs are unique, and what works for one person may not be suitable for another.
Additionally, any approach may not be appropriate for individuals with certain pre-existing mental health conditions or trauma histories. It is advisable to seek guidance from a licensed therapist or counselor who can provide personalized support, guidance, and treatment tailored to your specific needs.
If you are experiencing significant distress or emotional difficulties related to a scam or other traumatic event, please consult your doctor or mental health provider for appropriate care and support.
Also read our SCARS Institute Statement about Professional Care for Scam Victims – click here to go to our ScamsNOW.com website.








This is a great article – I wish it showed sooner in the curriculum as there are a few people I would have shared it with – especially the part about not scolding. You have no idea how many times I have been judged and scolded by someone I thought would be there for me. I was even encouraged to ask for a prescription!
The article reminded us about how you can help a family member or friend after being scammed. Don’t be judgmental, listen don’ talk, and the 11 Helpful Strategies were very helpful. Thanks for the article.
As a scam victim myself, I appreciate this article and hope it finds its way to all of those who are friends & family of scam survivors.